No foam roof lining

I’ve been waiting the last week for delivery of the foam roof I previously mentioned I had ordered, which would have been perfect for the installation as it would cover the entire structure seamlessly, filling any small gaps due to the material. I rang eFoam, the company I had placed the order with to find out what was causing the delay, and after giving them my order details and confirmation was told they would ring me back when they have investigated. Half an hour later, I was told that the company could not cut the foam to the specifications I had requested, and had refunded my bank the day after I had placed the order. I had placed the order with no trouble on their website with no indication that there was a limit on any of the dimensions, which considering the sizes were selected from a drop down menu is particularly misleading, and I received no email from the company telling me they had been refunded, or that they were unable to complete the order in the first place, so had effectively waited a week for the delivery with no indication to the contrary. When informing the staff member of this, I was told that if I checked my bank statements, I would see a refund, and this was indication they could not complete the order, which I found incredibly unprofessional. This means I need to find a new way to line the roof. To conclude, should you find yourself in the bizarre situation where you are ordering custom cut foam, do NOT use efoam.co.uk.